Shipping and Delivery
At SAIGON ECOM LLC (DBA TUBO.PRO), we prioritize fast and reliable delivery of your purchases through top-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and pre-shipment steps. This can vary based on your location and our processing efficiency.
- Shipping Time: Begins after processing and depends on the shipping method and destination.
Please note that our order cutoff time is based on PST. Delivery times may be longer during busy periods or promotional events.
We use USPS, UPS, FedEx, and DHL. Delivery times combine both processing and shipping periods.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday–Friday, excluding federal holidays, on PST.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive an email with a tracking number once your order ships.
- Check tracking status on our website.
- Carriers may take 5-7 business days to update tracking info. Contact support@tubo.pro if there are no updates after 10 business days.
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at support@tubo.pro for a full refund.
- Notify us of any unexpected delays so we can assist. We aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you cannot locate the package, check the delivery location thoroughly.
- Contact the shipping carrier for assistance.
- If the issue persists, email support@tubo.pro.
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Double-check your shipping details at checkout and notify support@tubo.pro immediately if there are any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- SAIGON ECOM LLC (DBA TUBO.PRO) is not liable for customs fees if the package is rejected or delivery fails after multiple attempts.
- We may cancel orders before fulfillment for operational or fraud-prevention reasons. If an order is canceled before fulfillment, we issue a full refund.
For questions about our shipping policies, please contact support@tubo.pro.